MCP makes it easier to expose tools to AI agents, but tool connectivity is not execution authority. This article separates agent planning from runtime context, authorization, policy enforcement, approval, idempotency, and deterministic execution in enterprise systems.
A practical Salesforce Email-to-Case design for changing customer intent inside one thread: let AI interpret meaning, use human acceptance as the transaction boundary, and keep state changes deterministic.
The 95% Number Is a Signal, Not the Conclusion When I first saw the “95%” figure, the number itself was not the part that stayed with me. A failure rate that dramatic is easy to repeat, but it can also flatten a much more useful question: why do capable models, serious vendors, and well-funded pilots … Read more